Privacy Policy

1. Introduction

Welcome to the sel77 Privacy Policy. This document explains how sel77 ("we," "us," "our," or the "Company") collects, uses, discloses, stores, and protects the personal information of users ("you," "your," or "User") who access or use our online gaming platform located at https://sel77.cam (the "Platform"). At sel77, we are committed to transparency and protecting your privacy in accordance with international data protection standards and best practices applicable to the online gaming industry.

By creating an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you must immediately discontinue use of the Platform and refrain from providing any personal information to sel77.

This Privacy Policy applies to all Users of the sel77 Platform, including residents of Indonesia and other jurisdictions where our services are legally accessible. We recognize the sensitivity of personal information, particularly in the context of online gaming, financial transactions, and identity verification. This policy outlines our commitment to handling your data responsibly, securely, and in accordance with your reasonable expectations of privacy.

2. Information We Collect

sel77 collects various categories of personal information necessary to provide gaming services, process transactions, verify identity, prevent fraud, and comply with legal obligations. The information we collect falls into the following categories:

2.1 Information You Provide Directly

• Registration Information: Full legal name, date of birth, email address, mobile phone number, residential address, and username/password when you create an account.
• Identity Verification Documents: Copies of government-issued identification (KTP - Indonesian Identity Card), proof of address (utility bills, bank statements), and proof of payment method ownership for KYC (Know Your Customer) compliance.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay account IDs), transaction history, deposit amounts, withdrawal requests, and payment method preferences.
• Communication Records: Contents of emails, live chat messages, WhatsApp conversations, and other communications you have with sel77 customer support.
• Marketing Preferences: Your consent or objection to receiving promotional communications, newsletters, and bonus offers.

2.2 Information Collected Automatically

• Gameplay Data: Games played, bet amounts, win/loss records, session duration, favorite games, betting patterns, and game preferences.
• Technical Data: IP address, device type and model, operating system, browser type and version, screen resolution, time zone setting, device identifiers (advertising ID, device ID), and approximate geographic location based on IP address.
• Usage Data: Pages visited, features used, navigation paths through the Platform, time spent on pages, clickstream data, and referral sources.
• Cookies and Similar Technologies: Session cookies, persistent cookies, local storage data, and other tracking technologies used to enhance user experience and analyze platform performance.

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources including payment processors (banks, e-wallet providers), identity verification services, fraud prevention agencies, and publicly available sources. This information is used to verify the accuracy of information you provide and to detect fraudulent activity.

3. How We Use Your Data

sel77 uses collected personal information for the following legitimate business purposes:

• Account Management: Creating and maintaining your gaming account, authenticating your identity when you log in, and managing your account preferences and settings.
• Transaction Processing: Processing deposits and withdrawals, reconciling financial records, issuing refunds where applicable, and maintaining accurate transaction histories.
• Identity Verification (KYC): Verifying your age (21+ requirement), confirming your identity to prevent fraud and money laundering, and ensuring compliance with regulatory requirements and anti-money laundering (AML) obligations.
• Service Delivery: Providing access to casino games, sports betting markets, live dealer tables, and togel lottery draws; calculating and distributing winnings; applying bonus terms and wagering requirements.
• Customer Support: Responding to your inquiries, resolving technical issues, investigating complaints, and providing assistance via live chat, email, and WhatsApp.
• Security and Fraud Prevention: Detecting and preventing fraudulent transactions, bonus abuse, multi-accounting, collusion, and other prohibited activities; monitoring for suspicious betting patterns and account behavior.
• Legal Compliance: Fulfilling legal obligations including tax reporting (where applicable), responding to lawful requests from government authorities, and maintaining records required by gaming regulations.
• Marketing Communications: Sending promotional offers, bonus announcements, and newsletters to Users who have consented to receive marketing materials. You may opt out of marketing communications at any time.
• Platform Improvement: Analyzing usage patterns to improve user experience, optimize game selection, enhance platform performance, and develop new features and services.
• Responsible Gaming: Monitoring gameplay for signs of problem gambling behavior, enforcing deposit limits and self-exclusion requests, and providing access to responsible gaming tools and resources.

4. Data Sharing and Disclosure

sel77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processing (banks, e-wallet platforms), identity verification services, cloud hosting providers, customer support software platforms, email delivery services, and data analytics tools. These service providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures.

4.2 Game Providers

When you play games from third-party software providers, certain gameplay data (bet amounts, game outcomes, session duration) may be shared with those providers to operate the games and calculate RTP (Return to Player) statistics. Game providers are bound by strict confidentiality agreements.

4.3 Legal Obligations

We may disclose your information to government authorities, law enforcement agencies, regulatory bodies, or legal advisors when required by law, court order, subpoena, or legal process; to protect the rights, property, or safety of sel77, our Users, or the public; to investigate or prevent fraud, security threats, or illegal activity; or to enforce our Terms and Conditions.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. You will be notified of any such change via email or prominent notice on the Platform.

5. Data Security Measures

sel77 implements industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) encryption, the same standard used by banks and financial institutions.
• Secure Data Storage: Personal information is stored on secure servers with restricted access. Sensitive data such as passwords are hashed using one-way cryptographic algorithms and cannot be reversed or read by sel77 staff.
• Access Controls: Access to personal information is limited to authorized personnel on a need-to-know basis. Employees undergo background checks and sign confidentiality agreements.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and address potential security weaknesses.
• Firewall Protection: Our infrastructure is protected by enterprise-grade firewalls and intrusion detection systems that monitor for suspicious activity 24/7.
• Two-Factor Authentication: We encourage Users to enable two-factor authentication (2FA) for additional account security.

While we take extensive measures to secure your data, no method of transmission over the Internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

6. Data Retention

sel77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Personal information associated with active accounts is retained for the duration of the account's active status plus an additional period as required by legal obligations.
• Closed Accounts: When you close your account, most personal information is deleted or anonymized within 90 days, except for information we are legally required to retain (transaction records, identity verification documents) which may be kept for up to 7 years for tax and regulatory compliance.
• Financial Records: Transaction histories, deposit/withdrawal records, and payment method information are retained for 7 years to comply with anti-money laundering regulations and tax reporting requirements.
• Communication Records: Customer support communications are typically retained for 3 years for quality assurance and dispute resolution purposes.
• Marketing Data: If you opt out of marketing communications, your email address is retained in a suppression list to ensure you do not receive further marketing messages.

After the applicable retention period expires, personal information is securely deleted or anonymized so that it can no longer be associated with you as an individual.

7. Cookies and Tracking Technologies

sel77 uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize you on subsequent visits.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function properly, including authentication cookies that keep you logged in and session cookies that maintain your gaming state.
• Performance Cookies: Collect anonymous information about how Users interact with the Platform, which pages are visited most frequently, and where errors occur. This data helps us improve platform performance.
• Functionality Cookies: Remember your preferences such as language settings, favorite games, and display options to provide a more personalized experience.
• Analytics Cookies: Used to understand User behavior patterns, traffic sources, and conversion rates. We use this data to optimize our marketing and improve user experience.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling certain cookies may impair platform functionality, and some features may not work correctly. Please note that refusing essential cookies will prevent you from using the Platform.

8. Your Privacy Rights

As a sel77 User, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.
• Right to Correction: If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings.
• Right to Deletion: You may request deletion of your personal information, subject to our legal obligations to retain certain records. Account closure does not automatically delete all data due to regulatory requirements.
• Right to Object: You may object to processing of your personal information for marketing purposes at any time by opting out via the unsubscribe link in marketing emails or by contacting customer support.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict processing of your personal information, for example, if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal information in a portable format and to transmit it to another service provider where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection team at the email address provided in the Contact section below. We will respond to your request within 30 days. Please note that we may need to verify your identity before fulfilling certain requests.

9. Children's Privacy

The sel77 Platform is intended exclusively for adults aged 21 years or older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected information from a person under 21, we will take immediate steps to delete that information and close the associated account. All winnings will be forfeited, and deposits will be returned to the source payment method where possible.

Parents and guardians are encouraged to monitor their children's Internet usage and to help enforce this Privacy Policy by instructing children never to provide personal information to online gaming platforms. If you have reason to believe that a child under 21 has provided personal information to sel77, please contact us immediately at the email address provided in the Contact section.

10. Changes to This Privacy Policy

sel77 reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will notify you by:

• Sending an email to the address associated with your account;
• Displaying a prominent notice on the Platform homepage;
• Requiring you to review and accept the updated policy upon your next login.

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Privacy Policy.

11. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact sel77's Data Protection team:

• Email: [email protected] (plain text, not clickable)
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours, with most issues resolved within 7 business days.

For general customer support inquiries not related to privacy or data protection, please use our 24/7 live chat service available through your account dashboard, or contact us via WhatsApp or email using the contact information provided on our homepage.